Developing an Education and Training Plan: Planning for Evaluation to Prove Your Worth

In planning how to evaluate the success of our program, I considered the association’s training goals and business outcome as well as the industry’s training goals and business outcomes.

Association Training Goal

To meet the knowledge and skill gap identified by our members.

How to evaluate:

  • Survey members now to find where the knowledge/skills gap is using an Annual Training Survey to provide year-by-year comparisons.
  • Develop courses based on that gap.
  • Survey annually to check progress.
  • E-mail Kirkpatrcik Level 3 surveys to learners’ supervisors a month after they complete a course to check whether the course changed the learner’s behavior.

Association Business Outcome

To increase membership and increase the use of MyGlassClass (and, in turn, increase Association revenue).

One-year goal: Max out the current LMS capability of 2,500 active users.

How to evaluate (Kirkpatrick Level 4 Return on Investment):

  • Compare membership numbers now to membership numbers a year from now.
  • Compare number of MGC users now (327 active users) to MGC users a year from now.
  • Compare percentage of members who use MGC now to percentage a year from now.

Industry Training Goal

To quickly on-ramp new employees, provide continuing education for seasoned employees, and to maintain training records for all employees.

How to evaluate:

  • Survey members now to find where the knowledge/skills gap is (for new and seasoned employees) via the Annual Training Survey.
  • Survey members now to find out how long it takes to on-ramp a new employee and how organizations record and manage training.
  • Develop courses based on that gap.
  • Survey annually to check progress.
  • E-mail Kirkpatrcik Level 3 surveys to learners’ supervisors a month after they complete a course to check whether the course changed the learner’s behavior.

Industry Expected Business Outcomes

These are Kirkpatrick Level 4 evaulation methods to see if our courses met their intended business results.

  • Decrease the amount of time it takes for a new employee to be ready to work.
    • How to evaluate: Survey members now and in a year to find out how long it takes to on-ramp a new employee.
  • Increase revenues through improved sales techniques.
    • How to evaluate: Compare revenues in organizations who use or begin using MGC now to revenues for those organizations in a year.
  • Improve project management skills for PMs to result in more projects on time and on budget.
    • How to evaluate: Compare project statistics in organizations who use or begin to use MGC now to statistics for those organizations in a year.
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